Trade prices 2023 (valid for 14 days). Any alteration to quantity or specification will require a new quotation.

Supplier orders will only be placed once the deposit payment has been received.

Unless previously agreed in writing, cancellation and/or alterations to an order cannot be accepted after 48 hours from receipt of order confirmation.

Goods are typically made-to-order and therefore returns will not be accepted for any reason without prior consenting writing.             

OW-N Furniture cannot accept responsibility for any delays in the delivery time beyond our reasonable control.

1. Payment:           

1.1: The quoted lead time will commence from receipt of the 70% deposit payment.

1.2: Supplier orders will only be placed once the deposit payment has been received.

1.3: Orders under the value of £5,000 inc VAT require full payment before goods are ordered.

1.4: Payments made by cheque shall be treated as received only once the cheque has cleared.

1.5: The balance payment is required two weeks prior to the end of the stated confirmation lead time.

1.6: Full payment must be received prior to delivery.

2. Delivery:            

2.1: Unless previously stipulated in writing, all delivery charges are based on a ground floor delivery within M25, with good access and parking. Any modification to the delivery, resulting in variation to the previously agreed delivery method will incur additional charges.

2.2: If delays are experienced on site, additional charges may be applicable.

2.3: If you are unable to accept delivery of your order within a two-week period from the date of arrival at our warehouse, weekly storage and insurance charges will apply.

2.4: In the event a booked delivery needs to be rescheduled, we must be informed no later than 48 hours prior to the intended delivery. Failure to do so may incur additional charges.

2.5: Delivery attempts that have failed, through no fault of OW-N Furniture or our external delivery team, will constitute a delivery. Any additional costs associated with this delivery attempt will be chargeable, along with any subsequent deliveries.

2.6: If your project is delayed and you require an amendment to your installation date, please inform us as soon as possible. We will do all we can to postpone delivery from our supplier(s), however if we are unable to reschedule, the aforementioned delivery dates and storage charges will apply.

2.7: The responsibility for checking access rests with the client. By placing this order, you confirm that the goods specified will fit into the property and the intended room (allowing for any restrictions like staircases, lifts, tight turns etc.).           

2.8: Any damage must be reported upon receipt of goods and the delivery team must be informed, noting this clearly on the paperwork.

3. Warranty:          

3.1: All products are covered by the standard warranty offered by the manufacturer for its intended application only. Liability for any faulty product lies with the manufacturer. OW-N Furniture will do everything in their power to help facilitate the replacement or repair of the damage. 2 years warranty on upholstery and 5 years warranty on everything else. The warranties given above will not apply to defects that are due to fair wear and tear, accidental damage or failure by the Customer or any third party to adhere to the Company's instructions or written recommendations.